Shipments and Returns

RETURNS

If your order has arrived but you do not want to accept it, you have 30 days after delivery to declare it. Products that are custom ordered can not be returned unless they are damaged. No orders will be accepted back without prior authorization. The refund for your order in the full amount of your order less all delivery charges of the item will be processed to you after the item is received back. Occasionally items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, an email with all the costs involved will be sent to you.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. If you have any questions about whether a product can be returned or how to return an order

DAMAGED ITEMS
ErgoUP contracts professional delivery companies to deliver your order; yet, accidents damaging your ordered items may occur. While this occurrence is extremely rare, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs and e-mail the photographs of damages to info@ergoup.com within 5 business days of delivery. We can only authorize full refund in the rare event when we are unable to repair or replace the item.

CANCELLATION POLICY
All orders for standard products can be cancelled up until they have been shipped, even if they have not been delivered.  Orders for customized products can only be cancelled prior to the start of production.  If special materials have been purchased on your behalf, you may be charged for those even if product has not started.

PAYMENT POLICY
We accept cash, check, credit card, money order and purchase order.  Purchase orders need to be paid in full within 30 days of billing.  Late payments may be assessed a 10% late fee.  All other payments must be made while placing your order. 

LEGAL DISPUTES
All legal disputes shall be governed by and construed in accordance with Oregon State Law. The Oregon State courts shall have exclusive jurisdiction and venue over any dispute and each party consents to the jurisdiction and venue of such courts.