Frequently Asked Questions
Q: Why does the ErgoUP attach to my seat?
A. While using a conventional office ottoman or a simple stack of books/boxes can work to temporarily elevate your legs, it may lead to increased strain or injury to other areas of the body.
The ErgoUP provides proper elevation of the legs and feet, partly because of the fact it attaches to your chair. Simply resting your foot on a stack of books or a box does not support your knee. This may work to temporarily elevate an injured foot or ankle, but will definitely NOT work for knee injuries. Additionally, long term elevation using this method can lead to knee injuries, as the knee becomes hyper extended without proper support. An unattached ottoman will also slide or roll toward your body when the knee is kept in a proper ergonomic position. Once the ottoman slides closer, the ergonomic position is compromised.
Q: How does the ErgoUP attach to my seat?
A. The ErgoUP is fitted with an adjustable velcro strap that attaches around the post of most office seats. Simply slide the sleeve that covers the post of your office seat post and attach the velcro strap.
Q. Will I need any tools to attach the ERGOup to my seat?
A. NO. The ErgoUP Leg Support easily attaches to office chairs with a velcro strap. No tools or assembly required!
Q. Should I buy the 12", 18" or Curve Model?
A. If you plan to elevate both legs at one time, you should consider the 18" Model. Smaller body structures can use the 12" model to elevate both legs at one time, but it is designed primarily to elevate one leg at a time. The Curve provides a stabilizing support that keeps the leg from rotating.
Q. Does the ErgoUP work for all Sizes of people?
A. The ErgoUP is very flexible in fitting many sizes and shapes of bodies as it adjusts in length, height and angle. An XL Coupler is available for those needing more length.
Q. The ErgoUP is loose fitting on my chair, what do I do?
A. This is probable due to the sleeve around the chair cylinder. Normally the sleeve is made up of three separate tube that telescope when the chairs height changes. THE BOTTOM SLEEVE MUST BE MOVED UP to allow the connector to be connected to the chair cylinder itself.
Q. Can I change the tension on the tilt of the pad so it stays in place better?
A. Under the pad are (4) four screws that adjust the tension or brakes only tilt function. The best amount of tension is when the pad will float when the user changes posture ore the adjustment on the leg rest or the chair. DO NOT LOOSEN THE SCREWS ENOUGH TO ALLOW THE PAD TO MOVE WITHOUT A LEG BEING SUPPORTED.
Q. Can I get a pad with special fabric or foam?
A. The simple answer is yes with one remark. Call us with what information about what you want to do. We may make suggestion about your design. In most cases we will build exactly what you want however you probably will be asked to sign a waiver. Something similar to what you sign just before leaving on a white-water rafting trip of riding a rope slide.
In many cases its best if you purchase the material you want to use locally so we know exactly what you want. A hand sketch of what you want to do is often very helpful. Don't worry if you're not an artist. Few of us are. You can fax it to 541-636-3114 or scan and email to sales@ergoUP.com.
If you would like custom arm pads on your chair to match the leg rest we can help with that as well. For this its best to call first. We can help you identify if your chair has standard arm support measurements. Call 541-505-7785 for this help.
Q. I ordered the wrong support for my needs, now what?
A. This can be resolved by changing the pad alone. Call us (541-505-7785) so that we can discuss and help you to get the correct support. There will be a charge that is far less than simply replacing the entire unit. You will be provided a quote for approval prior to shipping anything.
Q. I changed my mind and don't want the leg support. What is your return policy?
A. Of course we're sorry to hear that but you're not stuck. We do ask that you pay for the shipping and a small restocking cost but you can send it back to us for a full refund of the merchandise minus the fees outlined. You must let us know and get an (RA) "return authorization number" to write on the box before returning.
Q. Something is worn or broken on my leg support, what do I do?
A. You can call (541-505-7785) or email (email@example.com) tell us what the part is and we'll ship it out to you with our next shipment. If it's within warranty you won't be billed for the item. If the damage can be seen in a picture just email the picture as proof of damage. We may ask you to send it back to us. We'll provide the return label. If the item is outside of warranty then we will provide a quote for you to accept prior to shipping. No picture or return is needed when out of warranty.
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